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Delivery
SHIPPING & DELIVERY
Bulk Blown Wood Pellet Delivery.
| Details | Information |
|---|---|
| Delivery Days | Monday to Friday (9:00 AM – 5:00 PM) |
| Delivery Timeframe | Within 7 working days from order date (exceptions during peak periods) |
| Saturday Deliveries | Possible at discretion of Pellets Olczyk |
| Customer Responsibilities | – Provide accurate address and contact information – Ensure access if not present – Remove obstructions (e.g., branches) |
| Access Requirements | – Sufficiently wide – Reasonably level – Free of obstacles |
| Access Compromises | Notify Pellets Olczyk in advance to avoid delivery charges |
| Delivery Method | Bulk delivery via pneumatic hose |
| Weight Confirmation | Quantity confirmed by onboard weight management system; visual confirmation available |
| Product Standards | Complies with WFQA approval and certification, FSC standards |
| Storage Responsibility | Provide safe, suitable bulk storage for full order quantity |
| Invoice | Presented at delivery; payment required in advance or at delivery |
Palletised Delivery
| Details | Information |
|---|---|
| Delivery Days | Monday to Friday (9:00 AM – 5:00 PM) |
| Delivery Timeframe | Within 7 working days from order date (exceptions during peak periods) |
| Saturday Deliveries | Possible at discretion of Pellets Olczyk |
| Courier Notifications | Customers will be informed if a courier is used |
| Delivery Method | Small truck with manual tail lift and pallet truck |
| Special Requests | May incur additional charges, particularly outside the Leinster area |
| Access Requirements | – Sufficiently wide – Reasonably level – Free of obstacles |
| Delivery Notification | Arrival time communicated on the delivery day (not guaranteed for couriers) |
| Truck Requirements | Minimum 7.5-tonne truck access required; kerbside delivery if inadequate |
| Moffett Delivery | Free within Leinster area; suitable for rough terrain |
| Storage Responsibility | Covered, dry storage is essential for product integrity |
| Product Standards | Complies with FSC or PEFC standards |
| Delivery Issues | Must be reported to Pellets Olczyk at the time of delivery |
| Invoice | Presented at delivery; payment required in advance or at delivery |
Order Sizes Offered
| Order Type | Weight/Quantity |
|---|---|
| Full Load Pallet | 1050 kg (70 bags x 15 kg) |
| Big Bag | 1000 kg, 1100 kg |
| Full Load Truck | 24 tons |
| Bulk | Customized according to customer reques |
Important Notes
- Ensure all access points are clear for timely delivery.
- Communicate any potential issues regarding access prior to delivery.
- Review product standards and storage requirements to maintain quality.
