1. Introduction

These Terms & Conditions govern your use of the Pellets Olczyk website and the purchase of products from us. By placing an order or using our website, you agree to these terms in full. If you do not agree with any part of these terms, you must not use our website or purchase our products.

2. Order Acceptance

All orders submitted to Pellets Olczyk are subject to acceptance. We reserve the right to refuse any order for reasons including, but not limited to:

  • Product unavailability
  • Errors in pricing or product description
  • Concerns regarding payment fraud

Upon acceptance of your order, you will receive a confirmation email detailing the items purchased and the total amount.

3. Pricing

  • Price Information: All prices displayed on our website are in [currency] and may vary. Prices are subject to change without notice, and any changes will be reflected at the time of your order.
  • Taxes and Charges: Prices exclude any applicable taxes, delivery charges, or handling fees unless explicitly stated. The final total will be confirmed during the checkout process.

4. Payment

  • Payment Methods: Payment must be made in full at the time of order placement. We accept a variety of payment methods, including credit/debit cards, bank transfers, and any other methods indicated on our website.
  • Transaction Security: We use secure payment gateways to protect your financial information. By providing your payment details, you confirm that you have the right to use the payment method chosen.

5. Delivery

  • Delivery Times: We strive to deliver your order within the timeframe specified at the time of order. However, we cannot guarantee exact delivery dates due to potential delays caused by external factors such as weather, traffic, or supply chain issues.
  • Delivery Location: Customers must ensure that the delivery location is accessible for our vehicles. If access is restricted or inadequate, deliveries may be made kerbside only.
  • Bulk and Palletised Delivery: For bulk and palletised deliveries, specific conditions apply, including:
    • Minimum access requirements for delivery vehicles
    • Customer responsibility to clear any obstructions prior to delivery

6. Returns and Cancellations

  • Order Cancellation: You may cancel your order at any time before it is dispatched by contacting us. Once an order has been dispatched, cancellation is no longer possible.
  • Returns Policy: If you receive damaged, defective, or incorrect items, please notify us within 48 hours of receipt. We may request photographic evidence to assess the issue. Returns are subject to the following conditions:
    • Items must be unused and in their original packaging.
    • You may be responsible for return shipping costs unless the return is due to our error.
    • A refund or replacement will be processed once the returned items are received and inspected.

7. Liability

Pellets Olczyk will not be liable for any indirect, consequential, or special damages arising from your use of our products or website. Our liability is limited to the maximum extent permitted by law. In any case, our liability will not exceed the amount paid for the products in question.

8. Privacy Policy

We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our website, you consent to the practices described in our Privacy Policy.

9. Governing Law

These Terms & Conditions are governed by the laws of [Country/Region]. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

10. Changes to Terms & Conditions

Pellets Olczyk reserves the right to modify these Terms & Conditions at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. Your continued use of our website following the posting of changes constitutes acceptance of the updated terms.

11. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

Pellets Olczyk
Email: info@pelletsolczyk.com